Terms & Conditions



By submitting media to Pugs Central you must first acknowledge, understand and adhere to our terms and conditions for media use. The media you submit, including but not limited to photos or videos, must be your intellectual property. By submitting media to Pugs Central you hereby allow for Pugs Central to share this media in the form it is submitted in, and allow Pugs Central to edit the media to ensure it is suitable for varying platforms, to share as an edited version of the original copy, or as its original copy. You may include a social media link that is associated with the photo, such as a Facebook or Instagram account, however Pugs Central reserves the right to post this content on its various digital platforms including and not limited to Facebook, Instagram, email marketing and web marketing without specifying the author. Upon submission of media you agree to grant Pugs Central existing and future rights to the media submitted and must inform Pugs Central if you would like to give an additional party rights to its use.



The majority of products sold on this website are sold via a drop-shipping system. These products are not held in stock by Pugs Central. Third party suppliers stock and ship these items on our behalf. The shipping method used for these shipments varies, however the customer will be notified by email when their shipment has been despatched; all relevant shipping information will be within this email. The remainder of products are inventoried by Pugs Central and are sent out either on the same day, or the next day of order receipt. The shipping method again will vary depending on the destination address, however the customer will be notified once the parcel has been shipped. For more information on our shipping procedures, please contact info@pugscentral.com.



Pugs Central aims to provide extensive information on sizing, product attributes and other general information pertaining to our products. This is to ensure that customers can make informed decisions about their purchases. However we realise that mistakes can still occur and therefore Pugs Central offers an exchange for another product of equal or lesser value within 7 days of delivery (excluding shipping costs) if the customer chooses to change their mind. Please return your item with the original receipt and a brief explanation of the problem. Pugs Central will not accept any items that have been damaged in transit.

In the event that the customer receives products within 7 days that are damaged or defective pursuant to the manufactures warranty please contact staff via email. Pugs Central will examine the goods for defects, and if found will exchange them immediately. If an exchange is not possible a full refund will be made. The cost of returning defective items will not be at the customers expense.

It is imperative that returned items are in their original condition, including its packaging. Pugs Central reserves the right to withhold credited funds if these conditions are not met. Pugs Central will process refunds however customers will still be charged the shipping costs of the item. In the event an exchange is required customers will need to pay a re-delivery fee depending on the size of the order.

Prior to returns customers MUST email info@pugscentral.com prior to their intention to return. One of our staff members will then instruct you on the exact returns process that must be followed.



Product descriptions made by Pugs Central intend to be as accurate and up to date as possible. However Pugs Central will not be held liable if elements of the descriptions are inaccurate or not current. In the event that a product has been purchased as a result of a discrepancy in the product description, Pugs Central will offer an exchange for a product of equal or lesser value within 7 days of receipt of delivery (excluding shipping costs).



If you decide to use this site and create an account, it is important to know that you are responsible for the confidentiality of your account and password as well as restricting access to the electronic device you are using to browse this site. Pugs Central reserves the right to remove or edit content that is harmful in any way at their sole discretion as well as refuse service and terminate accounts.



Prices for goods and deliveries on this website are current at the time of purchase; however, they are subject to change at the discretion of Pugs Central. The customer is responsible for any taxes or other liabilities imposed by governmental agencies.



The Ezy-Ramp is to be used for pets only and its use is subject to our terms and conditions. Pugs Central will not be held liable for any damage caused to your pet or any person who uses the ramp in any capacity. The 30-35kg limit that the ramp can hold should be used as a guide only. It is recommended that the ramp should hold one dog only at a time. Due to the high shipping costs and unique nature of the ramp, returns and refunds are dealt with on a case by case basis. However, after 14 days of the ramp being delivered Pugs Central will not be held liable for any further costs associated with the ramp. Higher shipping costs may be incurred if you are from a rural or remote area which will discussed with the customer on a case by case basis. If you have any further questions or queries about the Ezy-Ramp and its use get in contact with us at info@pugscentral.com



In no event shall Pugs Central, its officers or affiliates be liable to any user of this website or any other person, dog or other entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to physical harm, loss of profits, loss of data, loss of use, or cost of obtaining substitute goods or services) arising out of the use, inability to use, unauthorised access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise.

By using this website and its products and services, you agree to indemnify, hold harmless and defend Pugs Central from any claims, losses, liabilities, and all costs and expenses of defence, including but not limited to, attorney’s fees, resulting directly or indirectly from a claim by a third party that arises in connection with the use of this website, services or products by you or any other person accessing the website using your member login account.